Quality

Our company has been certified since 1993. Quality has always been a major focus in our company, and today it is more important than ever to quickly analyse, correct and eliminate defects. Our motto is total quality, whether in freight forwarding, workshop services, cleaning or in our fleet.

As a member of ECTA and EPCA, Bay Logistik is actively involved in issues like Safety, Security and responsible Care.

We walk the walk:
•    1993 Certification to DIN ISO 9001
•    1996 Certification to DIN ISO 14001
•    1996 Recertification to DIN ISO 14001
•    1996 Recertification to DIN ISO 9001
•    1996 First SQAS assessment
•    1997 Economy training for drivers
•    1998 Fleet conversion to EURO 3
•    1999 Fleet completely converted to EURO 3
•    1999 1st re-certification to DIN ISO 14001, DIN ISO 9001:2000 and SQAS
•    2000 25% of shipments switched to intermodal
•    2001 Economy training for drivers
•    2002 2nd re-certification to DIN ISO 14001
•    2002 Conversion of the company fuel station to biodiesel
•    2003 Economy training for drivers
•    2004 Increase of the biodiesel portion in total fleet and company
•    2006 SQAS Road and Cleaning repeat assessment
•    2007 Implementation of regular economic driver training
•    2009 Positive result in SQAS Road and Cleaning Assessment,
              re-certification to DIN ISO 9001:2008
              Signing "responsible care" Program of CEFIC/EPCA
•    2010 Recertification of GMP B4.1
               First certification of HACCP 

The 12 quality principles of Bay Logistik

1. We want satisfied customers. This is why the high quality of our services is a paramount corporate objective. This applies equally to services provided by system partners in our name.
2. The customer defines the standard of our quality. The customer’s appraisal of our quality takes precedence.
3. “No faults” or “100 % correct” is always the quality goal.
4. Our customers define the quality not only of our services, but also those of our suppliers.
5. Enquiries, offers and complaints, etc. must be processed fast and thoroughly. Agreed deadlines must on all accounts be kept.
6. Each employee contributes to achieving the quality goals at his or her workplace. It is therefore the task of every staff member, from apprentice to CEO, to work faultlessly. Anyone recognising a quality risk who is unable to rectify it on his or her authority is obligated to inform a superior immediately.
7. Each task should be dealt with correctly, right from the start. This not only improves quality, it also cuts our costs. Quality increases business efficiency.
8. We must not only rectify the faults themselves, we must eliminate their causes. Preventing faults takes precedence over rectifying faults.
9. The quality of our services is also dependent on the quality of our subcontractors. Therefore, we demand the highest quality from our subcontractors, and assist them in the pursuit of mutual quality goals.
10. Despite the greatest care, faults may occur occasionally. We have therefore implemented proven methods to identify faults with sufficient notice. These methods must be applied with absolute consistency.
11. Achieving our quality goals is an key management task. The quality of work is given special weight in staff performance assessments.
12. Our quality guidelines are binding. Additional demands on the part of our customers must be taken into consideration.

SQAS is a cornerstone of safety and quality

In this audit, we confirmed that our services meet CEFIC requirements with regard to safety and quality.
You can see how we met these requirements at http://www.sqas.org.

You can download our current DIN ISO 9001:2008, GMP and SQAS certificates from our information desk.